Ticket purchase

Flights can be booked online on www.flyarystan.com, via FlyArystan mobile  App, our Contact Centre and Authorized Travel Agents.

However, we strongly recommend booking tickets in the FlyArystan mobile app or on the website and paying less.

To book an air ticket, select:

• Type of flight (one way, round trip); cities of departure and arrival; date of travel; number of passengers.
• Click the "Find" button. Among the proposed flights, select the appropriate option and click the "Select" button.
• Next enter the details of all passengers and proceed to pay for the ticket.

• Online sales close 2 hours before a flight.
• In-person sales at the airport ticket counter, close 1 hour before departure.

• You can book tickets for everyone in a single reservation if your group consists of no more than nine people. On the main page of the website, enter the departure and destination cities, travel dates, and the number of passengers.
• If your group has 10 or more people, you can purchase tickets in multiple reservations (a maximum of nine people per reservation).
• For groups of 15 or more on domestic routes and 10 or more on international routes, you can submit a group booking request via this link.

You can purchase a ticket online. To do this, during the booking process, after entering the passenger's details, select the "Special Assistance" option. More detailed information is available here.

You can purchase your ticket on the website, but to transport pets on FlyArystan flights, you need to notify your travel agent or send the information to us at special.services@flyarystan.com no later than 24 hours before your flight's departure.

A ticket must be issued for an infant in order to comply with safety requirements. Infants under the age of 2 are added to the booking for free, without a seat being provided. You can find more details at the following link.

A separate ticket for an infant will not be issued. You can add an infant when purchasing tickets for an adult directly through the FlyArystan mobile app or on the website www.flyarystan.com.

If for some reason, you are unable to add an infant during the purchase of an adult ticket, you can add the infant to an existing booking by contacting the customer support center:

• Via Live Chat in the mobile app or by sending a message on WhatsApp to +7 702 702 02 27 (text messages only);
• or by calling the contact center at +7 727 331 10 10 (calls only).
  This service is free of charge.

• For domestic flights you need to provide a child's birth certificate.
• For international flights, include the child’s passport details.

At the airport, you must show either the original birth certificate or an electronic version from the e-gov portal to confirm the parent accompanying the child.

If another adult is traveling with the child, you’ll need to provide an original or electronic authorization letter with a QR code. This letter must be issued by one parent through the "E-notariat" portal and signed by a notary.

Tickets for children are issued based on the details of their passport or birth certificate. Passport details are already written in Latin letters. Due to birth certificates being written in Cyrillic, it is recommended that customers match the spelling of the first name and last name (surname) to that of the parents' first name and last name (surname). If the child's last name (surname) differs, align the spelling of the name and surname in Latin letters using any online translator.

Passangers 16 years or older can travel solo during day-time flights. Children over 16 but under 18 will not be allowed to travel on overnight flights (23:00 to 6:00).

For the minor: 1) Birth Certificate 2) Passport (for international flights) 3) For international flights, it is necessary to have a notarized consent from both parents, adoptive parents, or legal guardians allowing the minor to travel outside of Kazakhstan. This document must specify the travel dates and the destination country/countries that the minor will be traveling to.

For the adult responsible of the child at drop-off: 1) a personal ID 2) the original notarized authorization document allowing the hand-over of the minor to the designated responsible person 3) after the purchase of the ticket and confirmation of service, you will receive an email with a link to a PDF form, which must be filled out in adance and also printed.

For the adult meeting child at destination: A personal ID.

Yes, consent is needed. To find more information about the service and its requirements, use the following link.

The child will be assigned a seat in the last row of the flight in order to allow flight attendants to keep a better eye out on the child during the flight.

If the child is traveling with one parent, consent from the other parent is not required.
However, if the child is traveling alone, consent from both parents is necessary. Additionally, for passengers under 16 years old, the "Unaccompanied Minors" service is required. You can find more details at the following link.

Yes, the notarized consent to travel document will need to be translated to English.

You may be looking for tickets for dates when there are no flights available. Please check the flight calendar and try to search again.

We will send a booking confirmation to the email address you provided when booking your ticket and we will also inform you in a timely manner if there are any changes to the flight.

Your reservation will be held for 1 hour in order to complete payment.

When you purchase a ticket on the website, you will be instructed to fill in your passanger data and specify your email. We will send a booking confirmation to this email after the payment has been completed. The itinerary receipt with all of the information about your booking and flight can be downloaded in the "Manage My Booking" portion of the website.

Please call the Contact Center by +7 727 331 10 10 or contact us by flyarystan.com/emailus, alternatively, you can use FlyArystan live cha in the FlyArystan app, and present your bank card details: the first 6 and the last 4 digits of the card number and the amount that has been withdrawn, full names of the passengers, the flight dates, and the destinations.

First, check your spam folder — tickets may accidentally end up there. If you didn't find anything there, write to our chat on the website or in the FlyArystan mobile app. You need to provide the details of the bank card: the first 6 and the last 4 digits of the card number, as well as the amount debited, the full names of the passengers, dates and destination.

You will not be required to present a printed ticket during check-in or boarding, as all information is stored electronically. A valid ID (passport, birth certificate, or a power of attorney if the child is not traveling with a parent) is sufficient for boarding the flight.

The website always displays the local time of the departure and arrival cities. For example, if you are flying from Aktau at 14:05, the time shown corresponds to Aktau's local time. Arrival in Almaty at 16:20 will be indicated in Almaty's local time. If you see the note “+1” when purchasing a ticket, it means the arrival will be on the next day.