MyMAIL

Delivery of parcels and documents "From door to door" between the cities of Kazakhstan

The terms of use for MyMail can be found here.

Information on MyMAIL Offices at the link here.

MyMAIL offices

Astana
Nursultan Nazarbayev International Airport
Terminal 2, floor 2, Air Astana office
Tel: +7 (7172) 286 478
Working hours: 08:00-21:30 daily
Acceptance: not later than 2 hours before departure
Issuance: not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Almaty
Almaty International Airport
Terminal, floor 2, Domestic Departures Hall, Air Astana office
Tel: +7 (727) 270 30 53, +7 (727) 270 31 40
Working hours: 08:00-22:00 daily
Acceptance: from 08:00 to 21:30, not later than 2 hours before departure
Issuance: from 08:30 to 22:00, not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Delivery terms

1. All shipments are accepted for delivery unsealed. Shipments will be sealed at the pick-up point at the airport after a visual check for prohibited items.
2. Applications for calling the courier "From the door" are accepted from 07:30 to 20:00 only in the cities of Almaty and Astana.
3. Delivery "To the door" is carried out by courier from 08:30 to 22:00 only in the cities of Almaty and Astana.
4. When handing the parcel to the courier, please present an identity card.
5. The free waiting time by the courier is 10 minutes, the maximum waiting time is no more than 20 minutes. You will be sent a link to the additional payment if the free waiting time is exceeded.
6. If the package is not handed over to the courier within 20 minutes, the service will be considered partially completed. A refund of 50% of the amount will be made within 15 working days after a written request to MyMail@airastana.com. Written requests for a refund are accepted within 14 calendar days from the application's registration date.
7. If the recipient does not pick up the parcel from the courier within 20 minutes, the package will be returned to the airport. In this case, the recipient will need to pick up the parcel from the airport, paying a fine of 3000 tenge.
8. Unclaimed parcels are stored for 7 calendar days. The airline reserves the right to dispose of an unclaimed parcel at its discretion.

The airline reserves the right to refuse transportation if the shipment does not fit within the permissible dimensions or has questionable content.

Forbidden to send:

• ◉ Liquids
• ◉ Food, including vegetables and fruits
• ◉ Plants and flowers
• ◉ Smartphones, phones, laptops, and equipment containing lithium-ion batteries
• ◉ Valuable shipments (currency, silver, gold, precious stones, etc.).
• ◉ Weapon
• ◉ Narcotic and psychotropic drugs, poisons
• ◉ Explosives and flammable substances
• ◉ Prohibited publications, audio, and video materials
• ◉ Items that may pose a hazard, soil, or damage other shipments and equipment.