Important information | FlyArystan

IMPORTANT INFORMATION

FlyArystan deeply regrets to confirm the occurrence of an emergency involving the airline's flight FS ______ on ___ ___________, 20__.

The safety and support of our passengers, crew, and their families remain our top priority.

For relatives and friends

• Hotline: For information, please contact us at: +7 727 244 55 52, 8 800 080 0440
• Support Centers: Our support centers are operational at the following address:

Official information

Updates will be posted on our official social media accounts:

Instagram

Facebook

For any media inquiries, please contact our media relations team at: pr@flyarystan.com

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Attention passengers flying from Astana

Please be informed that from April 15 to May 31, 2026, the runway at Nursultan Nazarbayev International Airport will be closed daily from 10:00 to 18:00 due to scheduled maintenance works.

Please note that the passenger terminal and all service areas will operate as usual without any restrictions.

To ensure a smooth pre-flight process and to avoid congestion at check-in and security screening areas, we kindly ask you to arrive at the airport in advance:

at least 2 hours before departure for domestic flights;
at least 3 hours before departure for international flights.

We recommend taking this information into account when planning your trip.

Thank you for your understanding and have a pleasant flight!

Travel information

Attention passengers flying from Astana