Re-booking/refund/voucher

Rebooking/refund options are available:

• Online via the FlyArystan mobile app in the "My Trips" section and through the "Manage Your Booking" section on the website
• If you are checked in for your flight, you must cancel check-in before making a refund. You can do it in the "Manage Your Booking" section through the "Cancel check-in" function.
• Through the contact center for rebooking (for refunds, please submit a request to @refund@flyarystan.com)
• If the ticket was purchased through a travel agency, please contact the point of purchase.

Applications are considered on a first-come, first-served basis. After reviewing your application, you will definitely receive an email to the email address from which you submitted the application.

When sending notifications of flight departure changes, we use the contact information that passengers enter at the time of booking the ticket. That is why it is very important to leave your correct information in the reservation.

You can update the data via Changing Your Booking.

All requests are processed in the order of submission. When your request is processed, you will receive an email to the address used for submitting the request.

Changing the departure location is not allowed.

You can file a refund based on the rules of your fare and purchase a new ticket for the correct route.

Rebooking or refunding the ticket can only be done through the original method of purchase.

Yes, you can use the return flight, but the ticket price for the first flight will not be refunded.

Transfers of tickets to another person is not allowed.

The airline is willing to consider a request for a full refund due to health reasons if a medical document stating a contraindication to flying is provided. You can submit your request via the link.

You must fill out the feedback form with the attached supporting documents no later than 2 hours before departure for domestic flights and 3 hours for international flights.

An involuntary refund of a passenger's ticket in the event of the death of a relative is considered by the airline only if this relative and the applicant are passengers of the same flight. Otherwise, you need to contact the place of purchase of the ticket for a refund according to the fare rules.

Involuntary refund of a passenger's ticket in case of illness of a relative (in case of positive consideration) is considered by the airline only if this relative and the applicant are passengers of the same flight (children, parents, guardians, grandparents, sibling, parents of the spouse/s). Otherwise, you need to contact the place of purchase of the ticket for a refund according to the fare rules.

Yes, it is possible if you provide a medical document confirming the inability to fly.

Please note that you must submit the request no later than 2 hours before departure for domestic flights and 3 hours for international flights on the website by following link. Select the option "Cancellation due to passenger health condition."

A voucher is an electronic document that stores the amount you received after refunding of a ticket. You can use it to purchase another ticket or additional services.

You can use the voucher only at the payment step when booking a ticket or additional services through the FlyArystan app or website (after selecting the dates and destinations and entering passenger information).

At the payment stage:

• Select the payment method "Pay with Voucher."
• Choose the passenger's name.
• Enter the voucher number.
• Click "Apply."
• Make sure to enter the voucher number without hyphens or spaces, e.g., "465420000000."

If you were unable to save the voucher number after receiving the refund, you can retrieve it by contacting the customer service center via WhatsApp at +77027020227 or through Live Chat in the FlyArystan mobile app or website (text messages only).

The voucher number needs to be saved or written down during the cancelation and refund of a ticket.

The voucher is valid for 3 months from the date it was issued.

The voucher is given out by identity and can only be used by the passanger who's identity it bears.

A voucher is an electronic document and can only be used for online payment of tickets or additional services in the FlyArystan app or on the website.