Contact us

The lines can be overwhelmed due to the large amount of calls being received by customer support. If this is the case, you can send questions via WhatsApp using the number +8-702-702-0227 or via Live Chat in the mobile app FlyArystan or on the website FlyArystan.com, which is available 24/7.

We recommend that you send your question via Whatsapp to the number +8-702-702-0227 or call our contact center at +8-727-331-10-10.

You can find the live-chat function in the mobile app (FlyArystan) in the side menu panel under "Help and Service". You can also find it on the website flyarystan.com in the "Help" section.

FlyArystan does not have its own sales offices. You can purchase tickets and all additional services yourself through the FlyArystan mobile app or website.

You can leave feedback on our website at the following link. After your flight, you will receive an email with a link where you can also share your impressions and rate the quality of our service.

For issues related to bribery, corruption, fraud, conflict of interest, unauthorized disclosure of information, unethical behavior, discrimination, and violations of the law. More detailed information is available at the link.

• Telephone: +7 771 944 46 40
• Email: airastana-hotline@dcap.kz
• Internet portal: via link
• WhatsApp: +7 771 553 10 16