Help & support center

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Chat with an agent in messenger

WhatsApp

Contact Centre

8 727 331-10-10
Ticket purchase
Required documents for buying a ticket
Fares
Payment and booking
Online check-in
Check-in at the airport
iJan terminals
Required documents for check-in
Hand baggage/checked in baggage
Change of flight status (delay/cancellation/schedule change)
Re-booking/refund/voucher
Name/Surname correction
Traveling with children
Special categories of passengers
Additional services
Entry Requirements to Foreign Countries
Airline's new code
Contact us

Contact us

I cannot reach a representative because all lines are busy. Where else can I reach out to?

The lines can be overwhelmed due to the large amount of calls being received by customer support. If this is the case, you can send questions via WhatsApp using the number +8-702-702-0227 or via Live Chat in the mobile app FlyArystan or on the website FlyArystan.com, which is available 24/7.

I sent an email but have not received an answer and my flight is in a few days - what should I do?

We recommend that you send your question via Whatsapp to the number +8-702-702-0227 or call our contact center at +8-727-331-10-10.

Where can I find the live chat?

You can find the live-chat function in the mobile app (FlyArystan) in the side menu panel under "Help and Service". You can also find it on the website flyarystan.com in the "Help" section.

Are there FlyArystan offices around Kazakhstan? What are the addresses of your ticket offices?

FlyArystan does not have its own sales offices. You can purchase tickets and all additional services yourself through the FlyArystan mobile app or website.

Where can I leave a review?

You can leave feedback on our website at the following link. After your flight, you will receive an email with a link where you can also share your impressions and rate the quality of our service.

If you have any other questions

Too Many Request

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