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Note:
Flight changes
You can change your flight's date and time by paying a Service fee, Penalty for the flight change, and if applicable -fare differences no later than 2 hours before scheduled departure time on domestic routes and no later than 3 hours on international routes:
The flight change penalty and service fee are charged per passenger and per each flight segment in addition to the fare difference. The Penalty amount depends on your fare type. Please check your fare type here.
If your departure date/time was changed, special services and selected seats are not guaranteed. You will need to purchase the service again on the changed flight by contacting the place of purchase.
Name/surname and gender correction
First or last name change
Passengers with misspelled first or last names are not allowed to the FlyArystan flights.
The passenger’s first and last names should be filled in Latin according to the passport or ID.
Misspelling in first or last names
In case of incorrect order or other spelling errors (less than 3 letters), the passenger must contact the place where the ticket was purchased. The correction is chargeable.
If the ticket was purchased on the flyarystan.com website or in the FlyArystan mobile application, then the correction of the surname or name is paid - 1 000 KZT* (with a service fee - 5 000 KZT**) and is allowed if there are less than three errors, while the sound of the surname or name does not change the meaning. For example: Boranbaef on Boranbayev, Sania on Saniya.
For correction, please contact
no later than 3 hours before departure for international flights and no later than 2 hours for domestic flights. The correction may be denied if the passenger did not provide supporting documents in advance.
In other more complex cases (for example, misplace, the last name is indicated twice, the abbreviated name is entered etc.), you must contact the
and send the correct data to contact.centre@flyarystan.com
* starting 01.02.2022
** a service fee is charged for issuing a new ticket, since the passenger's personal data (last name or first name) is corrected, a new ticket is issued. Tariffs for additional services can be found at https://flyarystan.com/services-and-fees.
Complete change of first or last name
A complete change of the passenger's surname or name is possible only if there is an official document confirming the change. It is necessary to send an application no later than 24 hours before departure to the email address contact.centre@flyarystan.com with a scanned copy of a new passport (in color), a scanned copy (in color) of a document confirming the change of surname or name (marriage certificate, divorce certificate, etc.) and call the contact center +7 727 331-10-10.
If the ticket was issued after the issue date of new documents, the application for changing the data will be not accepted. It is necessary to issue a refund of the ticket with the old data in accordance with the fare rules and purchase a new ticket.
Travel extras
Purchase travel extras even after you've booked your flight or proceed online check-in:
How to buy travel extras on the website: