Baggage
Checked Baggage
Dimensions of one check-in baggage piece must not exceed 158 cm in 3 dimensions.
The maximum weight allowance of check-in baggage per piece is 32 kg.
1 passenger can purchase no more than 62 kg of baggage allowance (or no more than 62 kg. Considering that the Comfort Plus bundle and 30kg are purchased for an additional fee).
Baggage can be accepted* for check-in at the airport before check-in closure. Therefore, you should arrive at the check-in counter at least 2 hours before departure.
FlyArystan operates on a point-to-point basis. This means onward flights are considered separate journeys or separate sectors. Therefore, you need to claim your baggage from your first sector flight and re-check it for the subsequent flight. You must check in again at the check-in counter to obtain your boarding pass. In the case of online check-in, you also need to prepare printed boarding passes for each route. The passenger is responsible for the consequences caused by being late to check in/lack of check-in for connecting flights of the airline.
*At airports in Kazakhstan, passengers check in their baggage on their own at the iJan self-service kiosk and drop it off at the FlyArystan Baggage Check-in counter no later than 40 minutes before the scheduled departure time. At foreign airports, the passenger checks in online for free in advance (or at the airport for a fee) and approaches the FlyArystan check-in desks to check documents for security purposes, check-in and baggage drop-off no later than 60 minutes before scheduled departure. Read more about the check-in and boarding deadlines by clicking here.
Pre-paid baggage | Should be purchased in advance
No later than 2 hours before scheduled departure on domestic routes and no later than 3 hours before scheduled departure on international ones. | Learn more about rates |
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Excess baggage | Excess baggage should be paid for each kg. Rounding is calculated as follows:
| Learn more about rates |
Actual baggage | Previously unpaid baggage is subject to payment at the rate for each kg of its weight. Rounding is calculated as follows:
| Learn more about rates |
You can take free of charge as checked-in baggage the following items:
one foldable baby stroller for each small child (max age 5 years). Learn more here.
wheelchairs. Learn more here.
an assistance dog. Learn more here.
Carriage of food
Meat and fish products (frozen, smoked, jerked, salted and etc.)
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Packaging requirements: Moisture-resistant, three-layer, durable packaging. For example: meat/fish-> dense polyethylene ->paper/cardboard-> dense polyethylene |
Milk and fermented milk products
| Carriage requirements:
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Packaging requirements: The container must be:
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Honey and other jelly-like products (jam)
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Packaging requirements:
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Security
If the checked-in baggage contains any of the following items FlyArystan cannot be liable for any loss, damage or delay.
cash, securities
jewelry, precious metal, precious and semi-precious stones
computers, cameras, mobile phones, or other electronic devices and their accessories
official, business, or private documents
travel or other identity documents
keys
liquid
medicine
pieces of art and fine art
perishable items
Some airports may have further restrictions on items that can be carried in hand baggage and/or in checked-in baggage. In such cases, the airport’s regulations prevail.
Note: you can find the security policy of the airports on the official websites of the airport.
It is forbidden to transport suitcases, parcels, and other items taken from unauthorized persons on civil aircraft.
Dangerous goods
Passengers are forbidden to carry any dangerous goods both in the hand baggage and/or in the checked-in baggage:
forbidden by any applicable laws, regulations, or orders of any state to be flown from, into or over
not suitable for carriage because of its weight, size, or any other unusual characteristics
portable electronic smoking devices powered by batteries, including electronic cigarettes, electronic thin cigars, electronic cigars, electronic tubes, personal vaporizers, electronic nicotine supply systems
firearms, ammunition, and explosives including weapons for hunting, sporting purposes, and air weapons
flammable substance
radioactive materials
compressed and condensed gas (including aerosols)
poisonous or infectious substances
corrosive substances
magnetic, harmful, or malodorous substances and irritants
briefcases and security type attaché cases with built-in alarm devices, lithium batteries
pyrotechnical material
substances with a high oxygen content, e.g. peroxides and bleaching powder
items that endanger the safety, property, life, health, and bodily integrity of passengers and crew members onboard
remains of human bodies
any glue or paint
any items specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations
If you've packed any of these items, we may not be able to check in your baggage. If you still have questions, please contact us via “Email Us” on our website or by contacting our Contact Centre before you pack your baggage.
It is the passenger’s responsibility to respond to all requests from security authorities if required. If your baggage is not transported because you failed to fulfill requests from security, FlyArystan will not be liable for any associated cost.
Spare batteries, power banks, e-cigarettes
Spare lithium batteries, external batteries (power banks), and electronic smoking devices (such as e-cigarettes) are permitted in Hand baggage only. They are not allowed in checked baggage.
Each passenger may carry no more than 2 power banks.
If Hand (carry-on) baggage is required to be checked in (i.e at the gate during the boardng), power banks, spare batteries, e-cigarettes must be removed in advance.
Capacity Limits
Up to 100 Wh
Allowed without airline approval.
Proof of capacity is required (marking on the device or supporting documentation).
From 100 Wh to 160 Wh
Prior airline approval is required.
Requests must be submitted no later than 24 hours before departure: special.services@flyarystan.com
More than 160 Wh
Carriage is not permitted.
If capacity is not indicated
If the battery capacity (Wh) is not indicated, the device will not be accepted for carriage.
During the flight
Power banks must remain with the passenger, under supervision.
Charging power banks on board is prohibited.
Using power banks to charge other devices during the flight is prohibited.
Limited Liability Tag
Damaged, fragile, bulky, inadequately packed, late check-in and oversized baggage will only be accepted for carriage with a Limited Release baggage tag. FlyArystan cannot accept liability for such items.
Bicycle
A bicycle is accepted for carriage only as checked baggage in the aircraft's baggage compartment.
Quantity
One bicycle per passenger.
No more than 10 bicycles may be accepted for carriage on one flight, regardless of whether the bicycle is folding or non-folding.
Tandem bicycles are accepted for carriage by prior request only.
If the flight's limit has been reached, the service will no longer be available for online purchase.
Packaging requirements
The bicycle must be securely packed in a hard case, bicycle travel case or box.
Pedals must be removed, the handlebars turned parallel to the frame, and the tyres deflated.
The airline does not provide packaging materials. If the bicycle is not packed in accordance with the requirements, it will not be accepted for carriage.
Weight and dimensions
The weight of one piece of baggage containing a bicycle, including the packaging, must not exceed 32 kg.
Payment and booking
The service is available for an additional fee. Please see the “Services and Fees” section for applicable rates.
You can add a bicycle when booking your flight, via “Manage Booking” or at the check-in counter at the airport.
When purchasing the service at the airport, a service fee of KZT 5,000 on domestic flights and EUR 20 on international flights applies. The service fee is charged per passenger.
We recommend purchasing the service in advance, as the number of bicycles accepted on each flight is limited.
In accordance with Clause 15 of Section 2 of Order No. 540 of the Ministry of Industry and Infrastructure Development of the Republic of Kazakhstan, passengers are requested to notify the airline of oversized baggage no later than 5 calendar days before departure.
Sports groups, tandems and requests exceeding the limit
Requests to transport bicycles exceeding the established limit, tandem bicycles, as well as requests from groups of cycling athletes and para-athletes should be sent to special.services@flyarystan.com or submitted through the FlyArystan Contact Centre at +7 (727) 331 10 10 no later than 5 calendar days before departure.
Each request is considered individually, taking into account the available capacity of the aircraft's baggage compartments. Submission of a request does not guarantee confirmation of carriage.
Lithium batteries
Whether or not a lithium battery can be carried by air depends on its configuration and either Watt-hour (Wh) rating (for rechargeable lithium-ion batteries) or Lithium Content (LC) (for non-rechargeable lithium metal batteries).
When carrying consumer electronic devices (watches, cameras, mobile phones, laptop computers, etc.) containing lithium metal or lithium-ion batteries, spare batteries must be individually protected to prevent short circuits (by placement in original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch) and carried in hand baggage only.
Don’t put spare batteries in your checked-in baggage!
In addition, each installed or spare battery must not exceed the following:
Lithium metal batteries cannot contain more than 2 grams of lithium.
Lithium-ion batteries cannot have a watt-hour rating of more than 100 Wh.
Lithium-ion batteries exceeding a watt-hour rating of 100 Wh but not exceeding 160 Wh may be carried as spare batteries or in equipment in cabin baggage only, after the approval of FlyArystan. No more than two (2) individually protected spare batteries with watt-hour ratings between 100 and 160Wh may be carried per person.
Portable electronic devices with batteries installed or spare batteries, having the criteria above stated in this paragraph limits IS FORBIDDEN TO BE CARRIED AS PASSENGER BAGGAGE.
Please note, that a regular laptop lithium-ion battery has a capacity of approximately 53 Wh.
Personal small motorized vehicles, lithium battery-powered such as:
hover-board
mini-segway
air-wheel
solo-wheel
balance-wheel
and others similar to all listed above devices
are completely forbidden to be carried by passengers in the hand baggage and/or in the checked-in baggage.
Lost and damaged baggage
If your baggage is lost, damaged, or delayed, you can file a report upon arrival at your destination city.
visit the “Lost and Found” or “Baggage Claim” desk in the arrival area and fill out a Property Irregularity Report (PIR)
if no report is filed at the destination airport, we cannot accept responsibility.
To return mishandled baggage to its owner as soon as possible, all baggage items must be marked with the passenger's name and address before check-in.
Damaged baggage
We take liability for damage in the following ways:
In all cases such as baggage non-arrival, damage and etc. the Property Irregularity Report is filled in. This procedure should be done immediately before leaving the arrival lounge of the airport.
In the case of baggage delay on domestic flights, FlyArystan pays 10% of the cost of tickets for every day of delay but not more than 50 %.
If the baggage is unsuitably packed, liability will be reduced.
Please report damage to your hand baggage (including clothing) on board or before leaving the transit area.
Submitting claims and complaints:
Complaints can be sent via “Email Us” (In the field "Type of feedback" select "Complaint" and select the category "Damaged/Lost baggage").
To help us process your claim quickly, please enclose a copy of the Cabin Report or Property Irregularity Report provided to you on board or at the airport when you made your report. Please also provide your contact and bank account details to which indemnity (if any) can be transferred.
Any questions? Find answers here