IMPORTANT INFORMATION
FlyArystan deeply regrets to confirm the occurrence of an emergency involving the airline's flight FS ______ on ___ ___________, 20__.
The safety and support of our passengers, crew, and their families remain our top priority.
For relatives and friends
• Hotline: For information, please contact us at: +7 727 244 55 52, 8 800 080 0440
• Support Centers: Our support centers are operational at the following address:
Official information
Updates will be posted on our official social media accounts:
For any media inquiries, please contact our media relations team at: pr@flyarystan.com
FlyArystan voucher is an electronic document that stores the amount you have returned. Please note that this is not a direct refund in cash or on a payment card.
The voucher can be used to purchase a new ticket or additional services (seat selection, meals, baggage) only before the flight departure. During the flight voucher payment is not available.
The voucher can be used only after booking the ticket (after choosing dates and directions, and filling passenger's info)
During the stage of payment, you need to choose the payment method «Payment by voucher», then choose the passenger name, fill in the voucher number, then click on «Apply».
Make sure that you enter the voucher number in one piece, without hyphens and gaps, for example, 465420000000.»
Find answers to frequently asked questions about vouchers and refunds here.