In case of a delayed or canceled flight, and if you need confirmation for changes in departure times or the use of your electronic ticket, as well as for ticket refunds, we can provide a confirmation letter. Choose from the options below to access your necessary confirmation letters. Flight status confirmation letters are only issued after the actual completion of the flight.
Terms of issuing an electronic confirmation letter:
Confirmation letter can be issued only in a currency that was used for purchasing a ticket.
In order to receive Confirmation letter about flight cancellation/delay, please send an email with your request to: customer.relations@flyarystan.com.
Confirmation letter for confirming the fares, fares valid on specific dates or flight segments cannot be issued. You can find fare and flight direction information on our website.
No other Confirmation letters can be provided, and requests for other confirmation letters will not be considered.
Passing the ticket to the third parties or providing them with information allowing determining ticket number, the passenger agrees to receive this reference by these persons. In this case, the airline is not responsible for access of the data by the third parties.
For the requests sent to Contact.centre@flyarystan.com by the third party please send a notarization, or a guarantee letter or letter from the passenger(s) (scanned copy with signature - all templates in free form), that he /she (they) do not have any claims for the provision of his /her (their) confidential information to a third party. Otherwise, the request will not be processed.
If your confirmation letter is not formed on the website, please contact Contact.centre@flyarystan.com
The document will be provided within 5 working days and free of charge.
Attention customers.
For tickets purchased in 2025 with flights operated in 2026, for VAT credit purposes, the document confirming the fact of transportation (Confirmation Letter) generated on the airline’s website must be used. This document serves as the primary basis for VAT credit in accordance with Subparagraph 2) of Paragraph 6, Article 480 of the Tax Code of the Republic of Kazakhstan (No. 214-VIII dated 18 July 2025).
In accordance with Paragraph 5 of Article 460 of the Tax Code of the Republic of Kazakhstan, the date of taxable turnover for air transportation services is the last day of the month in which the flight is performed; from 01 January 2026, a VAT rate of 16% applies.
If a ticket issued in 2025 indicates a VAT rate of 12%, please rely on the data stated in the Confirmation Letter, which reflects the correct VAT rate and amount applicable on the date the service was provided.
