Check-in and boarding rules

You can save your time and avoid queues at the check-in desk. Check-in online for free!

Online check-in opens 30 days before departure and closes 40 minutes before departure for domestic flights and 60 minutes for international flights.

During online check-in, the system will automatically assign you a free seat. You can also choose a seat that is comfortable for you when going through online check-in for an extra charge. Baggage and other extra services are available for purchase on the website before and after online check-in, but no later than 2 hours before departure. 

• Open the Online check-in tab on the home page, enter your personal details and your booking number (PNR) – a six-unit alphanumeric code indicated on your ticket or in the booking confirmation sent to your email.
• After verifying the booking in the system, you will be offered to confirm the passenger’s personal details/flight for check-in and assigned an automatically selected free seat in the cabin. If you are satisfied with the option offered, press "Next" to complete the check-in.
• During online check-in, you can select a seat you prefer for an extra charge. Mouse over a preferred seat and its cost will pop up.
• If there is more than one passenger in your booking, during online check-in, the system will offer seats in the same row, subject to availability at the time of check-in.
• Complete all the check-in steps and select "Save to photo gallery". 
• An e-ticket is not a boarding pass. Without a boarding pass, you cannot board your flight.
• If you are travelling with baggage, to check in your baggage and get a baggage tag, you need to arrive at the check-in counter no later than 40 minutes before departure − for domestic flights (baggage should be checked in and the bag tag is printed via iJan terminal), no later than 1 hour − for international flights.
• If you have checked in online, but have no opportunity to save/print your boarding pass due to technical difficulties, in order to receive your boarding pass at the airport, you need to print your boarding pass via iJan. Printing a boarding pass through iJan terminals is a paid service. The cost for the service is 500 KZT (for more information, see the "Boarding Pass" tab below). if the terminal is not installed − arrive at the check-in counter before check-in closure − no later than 40 minutes before the flight departure. A passenger without a boarding pass will not be accepted for carriage and his/her ticket will be canceled.
• After online check-in is completed and your boarding pass is received, head towards the boarding gate, show your boarding pass and your identity document no later than 30 minutes before departure.
• Your identity document must be valid at the departure date.
• The Carrier is not responsible for "no show" passengers at boarding. In case of a passenger "no show" at boarding, the passenger's ticket will be canceled.
• Any passenger canceling his/her flight must cancel his/her check-in no later than 2 hours before the flight departure on the company's website or app, via Contact Centre, or at the check-in counter at the departure airport. A ticket can be refunded or rebooked as per the fare rules only after check-in cancellation.
• FlyArystan operates on a point-to-point basis. This means onward flights are considered separate journeys or separate sectors. Therefore, you need to claim your baggage from your first sector flight and re-check it in for the subsequent flight. You must check in again at the check-in counter to obtain your boarding pass. In the case of online check-in, you also need to prepare printed boarding passes for each route. The passenger is responsible for the consequences caused by being late to check-in/lack of check-in for connecting flights of the airline.

Online check-in is available for all passengers except for:

• Passengers of charter flights;
• Passengers with extra seats;
• Passengers below 16 years old and travelling alone.

The following passengers may self-check-in online, but must collect their boarding pass only at the check-in desk 60 minutes before departure:

• Passengers with disabilities with their battery-powered wheelchair;
• Passengers who have purchased an animal transportation service;
• Passengers who have purchased a weapon transportation service;
• Passengers who agree to provide their bank card at the check-in counter in accordance with the airline's anti-fraud procedures.

The boarding pass can be downloaded after completing the Online registration on the website or in the mobile application. You can save time, money and avoid queuing at the front desk. Register for free online!

If you are at the airport and cannot present an electronic boarding pass, or need a paper boarding pass, you can print it at the iJan kiosk, but you will be charged an additional fee per passenger.
The boarding pass printing service is available only on domestic flights, at iJan kiosks. Service rate: KZT 500.
What is it?

This is a service for printing a boarding pass at the airport. Payment is charged only if the passenger has checked in online, has an electronic boarding pass and wants to print a paper boarding pass at the airport.

No payment is charged if the passenger has purchased the "Check-in at the airport" service.

You need to be present at the boarding gate no later than 30 minutes before the scheduled departure time. At Istanbul International Airport and Indira Gandhi International Airport (Delhi), you need to be present at the boarding gate no later than 50 minutes before the scheduled departure time.

During boarding passengers of international flights are allowed to bring onboard goods from duty-free stores after providing payment for excess hand baggage at established rates. The total weight of 1 piece of hand baggage should not exceed 10 kg for each passenger.

• You need to present the same travel documents you used for the online check-in at airport security and the boarding gate.
• You can be denied boarding due to the lack of necessary travel documents.
• If you are travelling with an infant, you need to print and present the infant's boarding card at the gate. You can print your boarding card at the registration desk of FlyArystan at the airport.

The airport information screens will tell you which gate you need to go to after check-in and security control. If you use airport check-in, the ground staff may be able to give you information about which gate you need to go to.

If you fail to:

• Complete check-in procedures by the deadline
• Show up at check-in or at the boarding gate in due time

Your reservation will be cancelled and you won't be able to board. You will forfeit 100% of your fare paid and no refund will be available under any circumstances. We suggest purchasing insurance to cover your losses in such cases.

Passengers are forbidden to carry any dangerous goods in the checked-in baggage:

• forbidden by any applicable laws, regulations, or orders of any state to be flown from, into, or over
• not suitable for carriage because of its weight, size, or any other unusual characteristics
• firearms, ammunition, and explosives including weapons for hunting, sporting purposes, and air weapons
• flammable substance
• radioactive materials and substances
• dummy or imitation of explosive devices
• empty lighters with traces and smell of fuels and lubricants (i.e. previously fueled gasoline lighters)
• compressed or liquefied gas (including aerosols)
• toxic or infectious substances
• compressed and condensed gas (including aerosols)
• poisonous or infectious substances
• corrosive substances
• magnetic, harmful, or malodorous substances and irritants
• briefcases and security type attaché cases with built-in alarm devices, lithium batteries
• pyrotechnical material
• substances with a high oxygen content, e.g. peroxides and bleaching powder
• items that endanger the safety, property, life, health, and bodily integrity of passengers and crew members onboard
• remains of human bodies
• any glue or paint
• any items specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations

It is the passenger’s responsibility to respond to all requests from security authorities if required. If your baggage is not transported because you failed to fulfill requests from security, FlyArystan will not be liable for any associated cost.

You can read more about the order "On approval of the List of dangerous substances and objects, as well as all types of drugs prohibited for passengers to be transported on civil aircraft" here.

Liquids

• liquids must be in a container with a capacity of not more than 100 ml (water and other beverages, soups, syrups, jams, stews, sauces and pastes, food products in sauces or containing a large amount of liquid, creams, lotions, cosmetics and oils, perfumes, sprays, gels, including hair gels and shower, pressurized containers, including shaving foam, deodorants, etc., pastes, including toothpaste, mixtures of liquids with solids, mascara, lip gloss)
• exceptions for hand baggage items (medicines, baby food, special dietary requirements in the amount required for the duration of the flight)
• any liquid not meeting the requirements listed above will be disposed of at airport security, so please take care when packing your hand baggage.

Liquids purchased from duty-free shops at the airport or on board an aircraft are also allowed, packed in a securely sealed (sealed) plastic bag that provides visual identification of access to the contents of the package during the flight. However, you will need a receipt for the purchased goods, on which there is reliable confirmation that this purchase was made at airport duty-free shops or on board the aircraft on the day of the trip.