Travel information

Travel information
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Traveling with children and infants
Meal and onboard services
FlyAndFun: On-board entertainment system
Congratulations on board
Priority boarding
Passenger behaviour rules
Delivery of parcels and documents
Cargo Services
Social responsibility
Important information

Meal and onboard services

Arystan Café menu: 

  • Crepes with chicken - 4 000 ₸
  • Teriyaki chicken - 4 500 ₸
  • Sandwich with turkey - 3 300 ₸
  • Croissant with cheese - 3 300 ₸

View full menu

Learn more about the prices for onboard meals here.

Pre-order your meal no later than 24 hours before departure

  • during the booking on flyarystan.com or via the FlyArystan App
  • after the booking via the My Bookings section in the FlyArystan App or via the "Extras” section on flyarystan.com

Onboard Payments

  • By cash
  • By card
  • Apple Pay / Samsung Pay / Google Pay

A special Iftar menu, priced at 6,500 ₸ (~$13), is available for ordering on both domestic and international flights from March 1 to March 31, 2025. The menu includes manti or pilaf, fresh salad, bread, water, dates, and a hot drink of your choice. Add it to your ticket today! Ramadan Mubarak!

Iftar set

Set Manti Beef and lamb manti, vegetable salad (lettuce mix, cucumbers, cherry tomatoes, bell pepper, green olives, parsley, red onion, black olives), bread, water 0,5l, dates and hot beverage for choice 6 500 ₸ 
Set Pilaf Beef pilaf, vegetable salad (lettuce mix, cucumbers, cherry tomatoes, bell pepper, green olives, parsley, red onion, black olives), bread, water 0,5l, dates and hot beverage for choice 6 500 ₸ 

Pre-order conditions

  • Meal pre-order is not available for bookings made less than 24 hours before departure
  • The boarding pass is a confirmation of your pre-order and should be presented to the cabin crew
  • The change of a pre-order cannot be made less than 24 hours before departure. 
    • The voluntary change for a pre-order made less than 24 hours before departure will be cancelled and is not refundable.  
    • The forced change due to the fault of the airline and not providing a pre-order, the cost of the order can be refunded by contacting https://flyarystan.com/en/emailus

Rules and Conditions

  • Your choice might not always be available

Refund

To receive a refund please contact sales agent that issued the service and provide scan copy of your boarding pass with Security service stamp. Refund applications at the airport or on board are not available.

 

Refund is available:
  • in case of forced refusal of the passenger from departure in case of cancellation/delay of the flight for more than 6 hours;
  • failure to provide catering due to the change of the aircraft.
Refund is NOT available in the following cases:
    • in case of voluntary cancellation or change of the ticket;
    • no show (passenger being late, in case of non-compliance with immigration and other requirements)

Payment by voucher

  • The voucher can only be used to purchase additional services on the airline's website www.flyarystan.com, in the FlyArystan mobile application, through the FlyArystan contact center at +7 727 331 10 10, or at travel agency offices. The voucher cannot be used at the airport.

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