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8 727 331-10-10What documents are required to purchase a ticket?
The list of documents valid for air travel within Kazakhstan is available on our website by the following link.
What document data must be entered when issuing a ticket?
Surname, First Name, document type, document number, date of birth, citizenship.
What is the correct format when idicating the first and last name (surname) when buying a ticket?
You need to write the passenger's last name (surname) and first name in Latin letters, the same as they are indicated on your passport/ID card.
What should I do if the document number has changed after buying a ticket?
You need to notify airline by calling 8 727 331-10-10 or writing to our WhatsApp bot 8 702 702-02-27.