Required documents for check-in

• Passport;
• Original ID card/electronic document from the e-gov portal or passport (for citizens of the Republic of Kazakhstan - with the indication of IIN);
• Birth certificate (for children under 16 years old);
• Residence permit for a foreign citizen in the Republic of Kazakhstan (with IIN);
• Stateless person certificate;
• Refugee ID.

Copies and scans of documents are not accepted.

Electronic forms of documentation are accepted in all cities of Kazakhstan for check-in and registration. We still recommend having original documentation with you, in case any technical issues arise with the systems.

The only documents that will be accepted for check-in and registration are those in their original form or or electronic versions from the eGov website. No screenshots, no copies or scans will be accepted, as airport security equipment will technologically not be able to read the barcodes from these copies.

• Birth certificate (if the child is under 16 years old).
• ID card (for children aged 16 and older).
• If the child is traveling with a third party, a notarized authorization from one of the parents/guardians is required for the accompanying adult passenger.
• If the child is traveling alone, a notarized authorization from one of the parents is needed for both the person dropping off and the person receiving the child (if they are not a parent/guardian). Additionally, the "Unaccompanied Minor" service must be arranged. You can learn more about this service here.

• Passport and Birth Certificate (for children under 16 years old)
• Passport (from 16 years old).
• Notarized consent from one parent for border crossing (if the child is traveling with one parent or without parents).
• If the child is traveling with a third party, a power of attorney from one parent/guardian is required for the adult accompanying the child during the flight.
• If the child is traveling alone, a power of attorney from one parent for the accompanying and receiving individual (if this is not a parent/guardian) is required.
• Additionally, the "Unaccompanied Minor" service must be arranged. Learn more about this service here: FlyArystan Special Services.
• Visa (if required for the destination country).

A passport is required to travel abroad (exception: Kyrgyzstan). The ID card is only valid within Kazakhstan.

If your first name or last name (surname) changes after purchasing the ticket, you need to contact the place where you purchased the ticket to make changes to the booking. If the change occurred before the ticket was issued, corrections will not be allowed. Learn more here.

You must use the document specified during the tickets' booking. If there is a discrepancy, please update the document number in the booking in advance by contacting the place of purchase. This service is provided free of charge.

Your printed/electronic boarding pass and an ID/passport.

You need to contact the ticket purchase point in advance to update the document number.

You can only fly with a valid document. For international flights, the passport must be valid for at least six months from the planned return date to Kazakhstan.

You must present the original ID or passport.

You should contact the nearest Kazakh embassy/consulate in your location. A certificate of return will be issued, allowing entry to Kazakhstan. If you have a domestic flight after arriving home, you can use your ID or its electronic version from the eGov portal.

If all personal details are readable, the document will be accepted.

For entry into Kazakhstan, foreign citizens, in addition to a valid passport, must first check the entry requirements and independently ensure they have the necessary documents for entry into the country (such as a visa, invitation, etc.).

The passport must be valid for at least 6 months after the end of the trip.
To ensure a smooth border control process when departing from Kazakhstan, we recommend checking the debtors' registry for travel restrictions.
Familiarize yourself in advance with the entry requirements for the destination country and prepare the necessary documents (visa, entry permit, etc.).
While staying in a foreign country, you are subject to its laws, which you must strictly comply with.
We recommend obtaining a medical insurance policy for the duration of your stay abroad.

For international flights, the child must have their own passport.

If you are a parent: you must provide the child's birth certificate to confirm your status as the accompanying parent(s).

If you are an accompanying adult (not the parent/guardian): you must provide the child's birth certificate and a notarized power of attorney from both parents.

The requirement to provide the original power of attorney remains in effect if the document does not have a QR code and is signed manually by the grantor and the notary.

Yes, when accompanying a child, third parties must provide a notarized power of attorney from the parents.