Special categories of passengers

During the process of purchasing a ticket, you can select the necessary service under the "Special Assistance" section on the FlyArystan mobile app or on the website flyarystan.com. If you have already purchased a ticket, you can send a request to the FlyArystan Special Services department (special.services@flyarystan.com).

As part of the "Komek" project, special conditions are offered for individuals with a Group 1 disability upon request. You can find more details here.

During the process of purchasing a ticket, you can select the necessary service under the "Special Assistance" section on the FlyArystan mobile app or on the website flyarystan.com. If you have already purchased a ticket, you can send a request to the FlyArystan Special Services department (special.services@flyarystan.com).

During the process of purchasing a ticket, you can select the necessary service under the "Special Assistance" section on the FlyArystan mobile app or on the website flyarystan.com. If you have already purchased a ticket, you can send a request to the FlyArystan Special Services department (special.services@flyarystan.com).

Passengers with permanent visual impairments can travel with their service dogs free of charge. The trained service dog must wear a muzzle. The passenger should have the necessary veterinary documents and certificates for the dog with them when boarding the flight. Please send the relevant information to our Special Services department at special.services@flyarystan.com prior to the start of the journey.

It is not mandatory for a passanger with disabilities to be accompanied on the flight. When purchasing a ticket on the FlyArystan mobile app or on the website flyarystan.com, you need to select the required service under the "Special Assitance" section. If you have already purchased a ticket, you can send a request to the FlyArystan Special Services department at special.services@flyarystan.com.

Wheelchairs of all types are transported only as checked baggage. The transportation of wheelchairs is free of charge, beyond the established baggage allowance.

To ensure all necessary arrangements are made and to avoid potential inconveniences, passengers traveling with their own wheelchairs must notify us in advance by sending a request to special.services@flyarystan.com no later than 24 hours before departure.

For more details, please visit the following link.

You can carry a portable oxygen concentrator on board, but you must notify us in advance at special.services@flyarystan.com. We recommend reviewing the list of approved POCs via the link.

Passengers with a cast on their broken leg will not be allowed on the flight if they cannot bend their knee.

It is mandatory to follow the recommendations of your doctor before planning and purchasing any travel reservations. The airline has the right to deny a passanger travel if their medical certificate state that flying could harm their health.

There are no restrictions for solid medications (tablets, capsules, powders, or pills). Liquid medications (syrups, tinctures, solutions, ointments, creams) are subject to the same requirements and restrictions as other liquids—no more than 100 ml (the volume of each container must not exceed 100 ml). It’s best to carry all medications in their original packaging. If you are taking a medication prescribed by a doctor, bring the prescription with you, as security may ask to see the medications. If a passenger requires essential medications during the flight, please contact airport security at the departure screening for further information.