IMPORTANT INFORMATION
FlyArystan deeply regrets to confirm the occurrence of an emergency involving the airline's flight FS ______ on ___ ___________, 20__.
The safety and support of our passengers, crew, and their families remain our top priority.
For relatives and friends
• Hotline: For information, please contact us at: +7 727 244 55 52, 8 800 080 0440
• Support Centers: Our support centers are operational at the following address:
Official information
Updates will be posted on our official social media accounts:
For any media inquiries, please contact our media relations team at: pr@flyarystan.com
First or last name change
Passengers with misspelled first or last names are not allowed to the FlyArystan flights.
The passenger’s first and last names should be filled in Latin according to the passport or ID.
If a passenger mistyped their name or surname:
*FlyArystan issues a new ticket when correcting data and charges a service fee for this process.
How to request a correction:
Is it possible to correct the data in the first name and last name (surname) at the airport?
If there is a mistake in the name or surname with up to 3 incorrect letters that don’t change the meaning, airport supervisors can correct it for an additional fee. If the name and surname were entered in reverse, the passenger should immediately contact the call center at 8 727 331 10 10. For other cases, passengers must contact the call center at least one day before the flight. The request will be reviewed individually and in order of submission.