Name/Surname correction

Passengers with misspelled first or last names are not allowed to the FlyArystan flights.

The passenger’s first and last names should be filled in Latin according to the passport or ID.

1. If the name or surname contains an error, the passenger must contact the ticket vendor to correct it.
2. For tickets purchased on flyarystan.com or through the FlyArystan mobile app, corrections require an additional fee: 1 000 KZT for correcting the name or surname + 5 000 KZT for the service fee on domestic flights or 8 000 KZT on international flights.*

*FlyArystan issues a new ticket when correcting data and charges a service fee for this process.

1. Send a request at least 24 hours before departure to contact.centre@flyarystan.com.
2. Attach a color-scanned copy of your identification document to the email.
3. Call the Contact Center at +7 727 331-10-10 (available from 08:00 to 20:00) after sending the email.
4. During non-working hours, send a message to WhatsApp at +7 702 702 0227 or use LiveChat on flyarystan.com or in the FlyArystan mobile app.

If there is a mistake in the name or surname with up to 3 incorrect letters that don’t change the meaning, airport supervisors can correct it for an additional fee. If the name and surname were entered in reverse, the passenger should immediately contact the call center at 8 727 331 10 10. For other cases, passengers must contact the call center at least one day before the flight. The request will be reviewed individually and in order of submission.