Change of flight status (delay/cancellation/schedule change)

Sometimes the airline has to make certain changes that may affect the departure of the flight. There are two types of reasons that affect departure time: the one that is decided by the airline and second does not depend on the airline.

The airline sends notifications to the contact details provided in the booking: WhatsApp, SMS, and email. That’s why it’s important to enter valid and correct contact information when booking.

In addition, you can independently check "Flight status" information about the exact time of departure and arrival of your flight on the website at any convenient time.

It is very important to understand that flight may be delayed or canceled due to bad weather, even if the sun is shining and there is not a cloud in sight. But it happens because the airline makes sure that during the flight as well as at the point of arrival there is nothing threatening to the aircraft, passengers and crew.

Let's list the main ones:
-Precipitation. At altitude, precipitation can turn into hail or ice, increasing the likelihood that the aircraft would be damaged during flight.
-Wind and its direction. The wind affects the direction of flight and the speed of the aircraft, the length of the take-off run and the aircraft's run. Crosswinds make it difficult, and strong winds can even exceed the aircraft's takeoff/landing limitations. Each type of aircraft has its own flight limits depending on the wind strength. In addition, the aircraft always takes off and lands against the wind.
-Visibility. As a rule, thick clouds/fog is one of the most common weather causes of delays. The fact is that during landing, the so-called decision altitude is set, and if the pilot does not see the runway at this altitude, he does not have the right to continue the descent and forced to go to an alternate airport. If there is poor visibility at the arrival point, then there is no point in taking off. By the way, fog is often a local weather condition; it is quite possible that fog only occurs on the territory of the airport.
-Technical equipment and condition of a particular departure or arrival airport. There are a number of mandatory requirements not only for the aircraft itself, but also for the airport to aircraft take off. For example, the presence of special anti-icing equipment to prepare the aircraft and runway for departure, anti-fog lighting of the runway, etc.

The decision on departure is made based on actual weather conditions (actual weather reports are issued every half hour). Moreover, weather conditions are taken into account not only at the point of departure, but also at the point of arrival. It is very important to fly out and arrive with an improved forecast.

It is usual occurrence. Each airline has its own weather minimums for a specific crew, aircraft, and even airfield. For example, some pilots are qualified to fly at a wind speed of 17 m/s, while others are not. In the same way, one aircraft will withstand such gusts of wind, another will not. Flights in critical conditions are always the responsibility of the pilot, since he is responsible for his life and the life of passengers.

If your flight is delayed due to a technical reason, there is no reason for worries. As a rule, it is about minor malfunctions from a safety point that are quickly fixed.
The speed of repair depends on where the problem was detected. If the aircraft is located at the airline’s base airport, then most likely, if spare parts are available, engineers will repair it within a few hours. If the breakdown occurs off-base at a small regional airport, you will most likely have to wait until engineers/spare parts or even another aircraft are sent to fix it.

No need to arrive early. Information about the change is sent so that you do not waste your time waiting for departure at the airport.
However, you still need to arrive before check-in/boarding for the changed flight time is completed. We remind you that check-in for a flight ends 40 minutes, boarding ends 30 minutes before flight departure.

A letter of flight delay/cancellation is issued automatically on the website (https://flyarystan.com/flightstatusletter). To receive it, you just need to fill-in your flight number and date.

If your entire itinerary was booked on FlyArystan or Air Astana flights, your connecting flight will be rebooked free of charge. You must inform the airline about this in order to make changes to your tickets.

The airline always takes care of passengers during flight change. First of all, all passengers are notified about the change. Depending on the waiting time - drinks/hot meals at the airport, in some cases - hotel accommodation while waiting for the flight departure time. All services are provided free of charge.
In addition, after exceeding a certain time period, passengers are offered to take another flight or make a full refund.
It is important to note that the degree of liability always depends on the reason for the change. If the change occurred due to a reason beyond the airline's control (for example, weather conditions), the list of these services is reduced. You can get more detailed information on the website (https://flyarystan.com/flyarystan-fight-delay-or-cancellation-policy)

You need to contact the airline representative at the airport, tell them your flight number and provide your ticket

Be sure to save all receipts. Upon arrival, you can contact the airline for reimbursement your expenses. Remember that the airline may approve a partial refund, depending on the cost of certain services.

If a flight is delayed or canceled for reasons beyond the airline's control (weather conditions, natural disasters, political events, strikes, and other unforeseen circumstances) for more than 5 hours, passengers are offered free rebooking on available airline flights.

If the delay or cancellation is due to the airline's fault (seasonal changes, technical issues, etc.) for more than 5 hours, passengers can choose between one free rebooking on available flights or a full refund for the ticket.

For more details, visit the following link.

Ticket refunds are carried out at the place of original purchase of the ticket.