En
Red Alert!
Entry Requirements to Foreign Countries
Entry Requirements to Foreign Countries
Additional services
Ticket purchase (refund / re-booking / voucher)
Check-in
Traveling with children
Rules for the carriage of hand baggage - Piece Concept
Name/surname correction
iJan terminals
Change of flight status
Airline's new code
Chat with an agent in messenger
WhatsApp
Contact Centre
8 727 331-10-10Will my ticket still be valid after the airline code is changed?
The ticket will remain valid without any changes for all flights. Flights under the new code "FS" will begin to operate starting January 1, 2025.
What to do in the scenario that I am departing in December 2024 and returning in 2025?
You will have a single reservation number for your convenience. Your flight will be displayed on all airport departure and arrival boards as “FS”, instead of “KC” starting in January 2025. For example: In December your flight will be displayed as “KC 7152”, but in January it will be displayed as “FS 7152”.
Will the existing reservation(s) change automatically, or does each passenger need to contact the airline individually?
The existing reservations will remain active for departure, without any changes.
How do I acquire the new flight number for my flight?
The flight number displayed on the ticket remains the same, without any changes.
How can I receive the updated information?
All information will be available upon the purchase of the reservation.
Will my flight be canceled or changed due to the update of the airline’s flight code?
No, your flight will operate as scheduled without any changes.
Will the fare rules change: procedure for refunding or rebooking in case of code change?
No, the fare rules remain unchanged.
Will the airline website change?
No, the airline website will remain as www.flyarystan.com.
I have an active airline voucher; will I be able to utilize it for flights with the new airline code?
Yes, you will be able to utilize the voucher as long as it has not expired.
Can I cancel or get a refund for the flight in regards to these changes?
All changes will be subject to the reservation rules of your ticket.
Where can I complete online check-in?
All check-in procedures remain unchanged. You can check in at: https://flyarystan.com/en/online-checkin.
If I have already completed my online check-in: will it still be active or will I need to complete the check-in procedures again?
Your online check-in will remain active. You will not need to do another check-in due to the airline code change.
Will I be able to complete the check-in and obtain my printed ticket via the iJan self-service terminal?
Yes, you will be able to check in and print your ticket via the iJan terminal. Please check the rules here.
What will happen to extra services (seat, baggage, meals, etc.) that I have purchased with the old code. Will they still be valid?
Yes, all purchases and services for your booking will be saved.
Will there be changes to check-in and registration procedures at the airport?
The rules for check-in and registration procedures will remain unchanged: in the mobile application and on the website, or through the iJan terminal at the airport.
Will my current services (fare packages or other extra services) be preserved?
Yes, all of your services will be saved and remain unchanged.
What effects will the airline's code alteration have on the baggage arrangements for passengers who bought tickets with the old code?
The changes to the airline code will not affect the baggage handling.
Will my baggage be delivered correctly to its destination?
The transportion of baggage will not be affected by the change in the airline code.
Are there changes to the baggage/ hand baggage allowance regarding the new airline code?
No, the rules regarding baggage/hand baggage allowances will remain unchanged.
Where can I obtain information about the fees regarding baggage and other services?
You can obtain information about fees regarding baggage and other additional services for free on our website 24/7: https://flyarystan.com/en/services-and-fees.
At the airport, will the new or old airline code be displayed on the departure/arrival table?
The airline code “KC” will be displayed until December 31, 2024. Starting January 1, 2025 the new airline code “FS” will be displayed.
How can I obtain the new flight numbers during layovers?
During the purchase of the ticket and the reservation, the active flight code will be displayed on your ticket.
Previously, you had a policy supporting passengers with connecting flights to Air Astana. Will the policy remain in place?
Yes, the current policy will remain unchanged.