Ticket purchase (refund / re-booking / voucher)

The following identity documents* are valid for air carriage within Kazakhstan:

• Passport (for citizens of Republic of Kazakhstan - with IIN);
• National identity card (for citizens of Republic of Kazakhstan - with IIN);
• Residence permit of a foreign citizen in the Republic of Kazakhstan (with IIN);
• Card of a stateless person;
• Certificate of a refugee;
• Birth certificate (for citizens of the Republic of Kazakhstan aged under 16).

* Original of document must be presented.

You will receive a confirmation code (PNR) after a successful booking. It will be indicated on the confirmation page, as well as in the itinerary receipt (e-ticket) sent to you by e-mail. The code consists of 6 characters (can contain letters and/or numbers).

If you want to book or change the seat you can do it for an additional fee via the FlyArystan Contact Centre or on the website via "Manage booking".

The airline accepts Visa, MasterCard, American Express and Union Pay cards of any bank.

You need to go to the "Email Us" section and fill in the online form.

You can change your ticket on the website via Manage booking or via the FlyArystan Contact Centre  +7(727) 331 10 10.

If you bought a ticket on Flyarystan website or mobile app, you can issue a refund through "my bookings" in the application or through "manage my booking" on the website, if you bought from an agency, then you need to contact the place of purchase.

Yes, you can use the return flight, but the ticket price for the first flight will not be refunded.

Please call the Contact Center by +7 727 331 10 10 or contact us by flyarystan.com/emailus, alternatively, you can use FlyArystan live cha in the FlyArystan app, and present your bank card details: the first 6 and the last 4 digits of the card number and the amount that has been withdrawn, full names of the passengers, the flight dates, and the destinations.

The passenger has to present the original identification document used for issuing the ticket. The list of the documents valid for air transportation in the territory of Kazakhstan is available on our website flyarystan.com/travel-documents. The passengers with special service requests in their reservations must present all documents required by law at the check-in desk. Learn more at flyarystan.com/special-assistance

All requests are processed in the order of submission. When your request is processed, you will receive an email to the address used for submitting the request.

All notifications of flight departure changes are sent to the contacts specified by the passengers during reservation. It is therefore important to ensure that your contact details are specified correctly. You can correct your contact details via Manage my booking

The Contact Center line might be overloaded due to the large number of incoming calls. In this situation you might be recommended to write us via the FlyArystan Live Chat in the FlyArystan app or send your request at flyarystan.com/emailus

If the ticket is purchased after the official change of the surname/name, you cannot change the data in the ticket. In this case you have to refund your ticket according to the fare rules and purchase a new one.
The date of the official change of the surname/name is the date when the new document, ID card or passport, is issued. If the ticket was issued before the official change of the surname/name due to marriage/divorce, use the contact form at flyarystan.com/emailus to submit your request at least 3 business days before the departure and attach a quality color copy of the new document and the document confirming the fact of the name or surname change.

A personal account is a convenient service that allows you to:

• save your data for faster booking;
• see all your reservations in one place;
• add services to the reservation, make changes to the reservation.

You can create a personal account on the site, after registering, and then follow the instructions received by e-mail.

The credit card holder may be a different person, but please note that the owner of the card is responsible for all transactions made during the online booking.

An email address is unique to each user — you need to use two different addresses.

Please email us by membership@flyarystan.com

In case of incorrect order or other spelling error, the passenger must contact the place where the ticket was purchased. The correction is chargeable.

Detailed information is available on page Name/Surname correction