FlyArystan policy on flight status changes due to reasons beyond the Carrier's control

FlyArystan takes all necessary measures to prevent flight delays and cancellations, but there are circumstances beyond the airline's control. These factors include:

• Weather conditions
• Natural disasters
• Political events
• Strikes
• Other unforeseen situations.

In the event that the cause of a flight delay is due to such circumstances, it occurs beyond the will and control of the airline. However, as a support to passengers, FlyArystan offers the following services:

1. If the flight status is changed for more than 2 hours — provision of soft drinks.
2. When flight status is changed for more than 4 hours — a hot meal.
3. When flight status is changed for more than 5 hours passengers can make one free rebooking to the next available flight, subject to availability of seats**.

**- If the ticket was purchased on official sales channels - the FlyArystan mobile application or the FlyArystan.com website, a passenger can change the date of departure through the "My bookings" / "Manage my booking".

 If the ticket was issued through the airline's Contact Centre or by third-party resources (Aviata, Kaspi Travel, Halyk Travel at the box office of tour operators, etc.), the passenger should contact the original place of ticket purchase.

In the event of a flight delay, cancellation or rescheduling, FlyArystan will take all necessary actions to notify the passengers via the mobile phone number and/or e-mail address provided when purchasing the ticket, immediately upon receiving the information about the change.

If a travel agency issued the ticket and only the agency number is displayed in the system (no direct passenger’s contacts), the information will be sent to the contact number of the travel agency instead. Accordingly, it is the agency’s responsibility to inform the passenger about further flight changes.

FlyArystan is not liable for failure to notify the passenger upon change of flight status in case the passenger has not provided his/her contact details, has provided incorrect contact details, or is out of network coverage.

Passengers must ensure that a valid phone number and e-mail address are correctly entered in the booking. The contact details can be checked/changed via the Manage My Booking service.

Passengers can always check the current flight status via FlyArystan mobile App or on the home page of our website flyarystan.com. In addition, updated information will be available on the displays at the airport.

FlyArystan is not responsible for missing connections for flights of another Carrier due to delay or cancellation.

Should you lose your connection with the next FlyArystan flight (as well as connection with Air Astana flights) due to a change of flight status, please contact us via WhatsApp chat (text messages only) + 702 702 02 27 for a free rebooking of your entire itinerary.